General Terms and Conditions
These Terms and Conditions govern the use of Blackfin Casino and constitute a legally binding agreement between the player and the casino operator. By creating an account and using the services, players accept these terms in full. Failure to comply may result in account suspension or termination.
Account Registration and Eligibility
Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. Registration requires accurate personal information including full legal name, date of birth, residential address, and contact details. Creating multiple accounts is strictly prohibited, and duplicate accounts will be closed with any balances forfeited.
Account credentials remain confidential and non-transferable. Players are responsible for all activity occurring under their login credentials. The casino must be notified immediately if unauthorized account access is suspected.
Deposits and Withdrawals
Deposit Procedures
Deposits credit player accounts after successful payment processing. Minimum and maximum deposit amounts vary by payment method as specified in the banking section. Players accept responsibility for any fees charged by payment providers or financial institutions.
Withdrawal Processing
Withdrawal requests undergo verification procedures to confirm account ownership and comply with anti-money-laundering regulations. First withdrawals typically require identity verification through government-issued photo identification and proof of address documents. Processing times vary by payment method, ranging from 24 hours to 7 business days.
The casino reserves the right to request additional documentation at any time to verify player identity or investigate suspicious activity. Withdrawals must return to the same payment method used for deposits when possible. Unverified accounts cannot process withdrawal requests.
Bonus Terms and Conditions
Welcome Bonus Structure
The welcome bonus package spans the first three deposits made within seven days of account registration. Each deposit tier carries specific match percentages, maximum bonus amounts, and wagering requirements as detailed in promotional materials.
Wagering Requirements
Bonus funds carry a 35x wagering requirement calculated on the combined deposit and bonus amount. Wagers on different game types contribute at varying rates: slots 100%, table games 10%, live dealer games 10%. The maximum bet while wagering bonus funds is C$7.50 per spin or C$0.50 per payline.
Bonus Restrictions
Bonuses expire 30 days after activation if wagering requirements remain incomplete. Only one bonus can be active at any time; completing or forfeiting current bonuses is required before claiming additional offers. Restricted games cannot be played with bonus funds and are listed in account settings.
The casino reserves the right to void bonuses and associated winnings if terms are violated, including exceeding maximum bet limits, playing restricted games, or engaging in irregular play patterns designed to exploit bonuses.
Responsible Gambling
Players can set deposit limits, loss limits, and session time limits through account settings. Self-exclusion options range from 24-hour cooling-off periods to permanent account closure. During self-exclusion, accounts cannot be accessed and the exclusion period cannot be shortened.
The casino provides links to professional gambling support organizations including the National Problem Gambling Helpline (1-866-531-2600) and GamCare. Players experiencing gambling-related difficulties are encouraged to seek assistance.
Game Rules and Malfunctions
Players accept the rules governing each game as displayed within the game interface. In the event of malfunction, all affected game rounds and payouts are void. The casino liability is limited to correcting errors and refunding affected stakes when malfunctions are confirmed.
Disconnections during gameplay do not void game rounds. Automatic settings remain in effect, and results can be viewed in account history once connection is restored. If a game round cannot complete due to technical failure, stakes are refunded.
Anti-Money Laundering
The casino complies with all applicable anti-money-laundering regulations and reports suspicious transactions to relevant authorities. Enhanced due diligence may be required for high-value transactions or accounts exhibiting unusual activity patterns.
Deposits must be wagered at least once before withdrawals are permitted to prevent money laundering through the casino. The casino reserves the right to request source of funds documentation for large deposits or when suspicious activity is detected.
Prohibited Activities
The following activities result in immediate account termination and forfeiture of balances:
- Creating multiple accounts
- Collusion or coordinated play with other players
- Using automated software or bots
- Exploiting software errors or bugs
- Providing false information during registration
- Fraudulent payment methods or chargebacks
- Abusive behavior toward staff or other players
Privacy and Data Protection
Personal information is collected, stored, and processed according to applicable privacy laws. The casino implements appropriate security measures to protect player data from unauthorized access. Information may be shared with payment processors, identity verification services, and regulatory authorities as required.
Players have the right to request copies of stored personal data, request corrections to inaccurate information, and request account deletion subject to record retention obligations.
Intellectual Property
All content on the casino website including graphics, logos, text, and software remains the exclusive property of the casino or its licensors. Players may not reproduce, distribute, or create derivative works without express written permission.
Dispute Resolution
Disputes should first be raised with casino customer support. If satisfactory resolution cannot be reached, players may escalate complaints to the licensing authority. The casino’s dispute resolution procedures comply with all regulatory requirements.
Amendments
The casino reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated through email or website notification. Continued use of services after changes take effect constitutes acceptance of modified terms.
Governing Law
These Terms and Conditions are governed by applicable gambling laws and regulations. Players agree to submit to the jurisdiction of relevant regulatory bodies and courts in resolving disputes.
Contact Information
Questions regarding these Terms and Conditions should be directed to customer support through live chat or email at support@blackfincasino.ca.